MYVA
Support Services
As
the leader in last mile access solutions, MYVA
Support Services is uniquely qualified to assist you in
designing, optimising and maintaining your network's
performance and availability.
MYVA
can solve all your existing data and voice network
requirements and your future network access
requirements.
Professional
Services
MYVA
offers the following professional service:
- MYVA
Maintenance Services
- MYVA
Support Packages
- On-Site
Support
- On
demand Service
- Network
Design Services
- Implementation
Services
- Field
Engineering and Training Services
-
MYVA
Maintenance
Services
MYVA
Maintenance Services enable you to meet your service
level commitments and accurately predict your ongoing
maintenance costs. The Maintenance Services program
provides for up to 24 x 7 x 365 support. Single or
multiyear post warranty support agreements ensure
maintenance flexibility.
Our
Support Services program has been specifically
designed improve the customer support to fit your
company requirements.
expand the availability of our access technology
service know-how, and enables you to improve the
support you give to your customer base. It assures you
of continuous contact from MYVA.
MYVA
maintenance includes the following services:
-
MYVA
Support
Packages
- The Support
packages that offered to our clients includes:
- Bronze
- providing 8 x 5 phone and web enabled
support.
- Silver
- providing 24 x 7 phone and hardware
replacement.
- Gold
- providing 24 x 7 phone, hardware
replacement, and on site support.
-
On-Site
(Field) Support
- MYVA
Gold
Service customers entitles to on site
engineers visits within two business days when
remote support is not sufficient.
-
On
Demand Services
- MYVA
can provide on-demand services such as on-site
product demonstrations, on-site installation
support, on-site trouble shooting, on-site
training and commissioning.
MYVA
specialists have extensive IP multi-service network
design and planning expertise related to the carrier
and service provider industry. Our team combines
theoretical design knowledge with practical
implementation experience to create optimal solutions
for all technologies. Our specific areas of expertise
are last mile and wireless access, and include:
- Wireless
- Broadband
over Power Line
- Satellite
- Video
over IP applications
- VoIP
- Security
- and
more...
From
simple to major network migrations, conversions, and
implementations, we can plan and execute an entire
deployment strategy from start to finish. MYVA
Support Professionals utilize state of the art
technology and will enable you to implement network
service change to meet defined business objectives and
deliverables. Implementation and migration services
may include one or all of the following elements:
- Project
management
- Implementation
and migration planning
- Network
and protocol migration
- Next
Generation network planning
-
Field
Engineering and Training Services
Our
highly trained Field Engineering Group provides onsite
engineering expertise. MYVA
Accredited Engineers are specialists in access
technologies and are available to undertake:
- Site
Surveys
- Installations
- Customer
Staff Technical and Product Training
- Network
Acceptance and Commissioning
- Network
Trouble Shooting
In
order to identify your support requirement, please
contact us |